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Communication:
Setting the Tone for a Successful Signing
Strong communication is the foundation of every smooth, professional signing. As a mobile notary, the way you communicate before, during, and after an appointment shapes the borrower’s experience, supports the title company, and protects the integrity of the closing. Clear, timely communication shows reliability, reduces confusion, and prevents avoidable delays. At Notable, we expect our notaries to communicate with confidence, professionalism, and consistency — because it reflects our brand and ensures every client feels supported from start to finish.
Before the Signing: Set Expectations Early
Once you receive an assignment, your first step is to reach out. A quick confirmation call or text reassures the borrower that their appointment is scheduled and that you are prepared. Introduce yourself, verify the time and location, confirm that all signers will be present, and remind them to have valid identification ready. This simple step eliminates surprises and builds trust before you even arrive.
If anything looks unusual in the order — name variations, special instructions, or missing details — communicate immediately with the hiring party. Never assume. Asking one question upfront can prevent a major issue later.
During the Signing: Lead with Clarity and Professionalism
You set the tone the moment you walk in. A warm greeting, a brief explanation of your role, and a calm, organized approach help borrowers feel at ease. Throughout the appointment, communicate what you need from them in a clear, simple way: where to sign, when to date, and what requires their attention. You don’t explain loan terms, but you do guide the process. If a borrower has questions outside your scope, communicate that you’ll pause the signing so they can speak with their loan officer or title representative.
Your communication should be confident, neutral, and supportive. You are the steady hand in the room.
After the Signing: Close the Loop
Once the documents are complete, your communication isn’t finished. Notify the hiring party that the signing is done, confirm whether scanbacks are required, and provide an estimated drop‑off time. If you encounter any issues — a missed signature, a borrower concern, or a document discrepancy — communicate it immediately. Transparency protects everyone involved and allows the title company or lender to resolve issues quickly.
Professional Communication Builds Trust
Every message you send and every call you make reflects your professionalism. Be timely, be clear, and be courteous. Whether you’re confirming an appointment, asking a question, or reporting completion, your communication should always reinforce reliability. Borrowers remember how you made them feel, and clients remember how smoothly you handled the process.
At Notable, we believe great communication isn’t just a skill — it’s a standard. When you communicate well, you elevate the entire closing experience.